Falak Tayyeb Reward Points

Frequently Asked Questions ? Falak Tayyeb Rewards Program

General Information

The Falak Tayyeb Rewards Program is a loyalty program from Mawarid Finance that lets you earn reward points every time you use your Falak Tayyeb Credit Card for eligible purchases. These points can be redeemed for travel bookings, hotel stays, vouchers, shopping, and more via the Falak Tayyeb Rewards portal.

All Mawarid Finance customers with an active and eligible Falak Tayyeb Credit Card are automatically enrolled in the program.

You can log in to the Falak Tayyeb Rewards platform using the username and password provided by Mawarid Finance. Your points balance and redemption options are available under "My Account" or "Profile".

Platform is SSO Based.

Earning Reward Points.

You earn 2% reward points for every AED 1 spent on eligible local and international retail transactions using your Falak Tayyeb Credit Card.

No. Transactions such as monthly profit, fees & charges, balance transfers, Easy Payment Plan (EPP) conversions, and cash withdrawals do not earn reward points.

Yes, all eligible spends on Supplementary and Internet Cards earn reward points, which are credited to the Primary Cardholder's account.

Reward points from eligible transactions are updated and shown on your Falak Tayyeb Rewards platform at the end of each statement period.

Redeeming Reward Points

Log in to the Falak Tayyeb Rewards platform and select your preferred redemption category ? travel, hotel stays, vouchers, or lifestyle offers. Alternatively, you can contact Mawarid Finance's Contact Centre at +971 4 304 0800 for assistance.

A minimum transaction of 250 AED is required to start redeeming.

Yes. You can book tickets and hotels for family and friends using your points. Up to 9 seats can be booked in one transaction, with one infant (under 24 months) allowed per adult.

No. Bookings made through the Falak Tayyeb Rewards platform using your points do not have any additional redemption fees.

Redemptions are usually processed within 2 working days.

Travel & Hotel Bookings

You can book flights with over 700 global airlines and stay at more than 700,000 hotels worldwide.

Yes. Once your redemption is complete, an e-ticket or e-receipt will be sent to your registered email and is also available under the "My Redemption" tab.

If points have been deducted but you haven't received a confirmation, please call our Contact Center at +971 4 304 0800 for support.

Changes are subject to airline or hotel policies. Refer to your e-receipt or booking slip for details. Additional fees may apply depending on the provider's policy.

Seat selection is not available on the Falak Tayyeb Rewards platform. You can select seats, check baggage limits, and print boarding passes directly through the airline's website.

Vouchers & Online Shop

You can redeem reward points for shopping and gift vouchers through our online rewards store. Each voucher comes with detailed terms, validity, and merchant support information.

Point Validity & Forfeiture

Yes. All unredeemed reward points expire annually each year and cannot be reinstated.

Expiry of points will be 2 years.

Points will be forfeited if:

  • 1. The card is closed
  • 2. The account is not in good standing.
  • 3. The card has expired.
  • 4. The cardholder breaches any terms of the credit card agreement.

Mawarid Finance decides cancellation is necessary under specific circumstances.

Support

You may contact the Mawarid Finance Contact Centre at +971 4 304 0800 for assistance related to rewards, redemptions, or any technical issues.

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